The Clubhouse Casino

The Clubhouse Casino Terms for Account Use, Payments and Games

These Terms are the binding rules for opening, funding, using and closing a Clubhouse account.

Effective Date: 30 July 2026 Last Updated: 30 July 2026

They form your agreement with Dama N.V. and govern registration, security, deposits, balances, bonuses, games, withdrawals, verification, player controls and complaints. Creating an account or using the service confirms acceptance.

1. Definitions

Account means the personal record created in your legal name. Cash balance means cleared real-money funds. Bonus balance means promotional funds governed by additional conditions. Game record means the transaction and round data recorded by our system or the supplier. Payment method means an approved card, bank account, wallet, voucher or digital-asset route. Verification includes identity, age, address, payment ownership and source-of-funds checks.

2. Eligibility

You must be at least 18, legally entitled to gamble where you live and capable of entering a binding agreement. You must act for yourself and use funds you own. Employees, contractors, suppliers and other excluded persons may be restricted from play under internal rules or promotion terms.

3. Registration and one-account rule

Provide accurate name, birth date, address, mobile number and email details. Select the correct country and currency. Only one account is permitted per player. We may also apply one-offer limits across a household, residential address, email, phone, IP address, device and payment method.

Keep the password confidential. Activity completed through valid credentials may be treated as authorised until you report suspected compromise. Tell support promptly when an email, address, surname, telephone number or payment detail changes.

4. Verification and enhanced checks

We may request government identification, proof of address, payment ownership, source of funds, source of wealth or a transaction explanation. Documents must be current, legible and genuine. We can pause a deposit, game function, bonus, withdrawal or account change while a required review is incomplete.

False documents, inconsistent identity details or refusal to complete a lawful check can lead to account restriction or closure. Verification does not guarantee that a transaction is accepted; payment, fraud and responsible-gambling controls remain separate.

5. Deposits and account balances

Use only a payment method held in your name. The cashier displays accepted methods, currency, minimum, maximum and any provider charge before confirmation. The main AUD entry commonly starts at A$20. We can return a third-party payment, correct a duplicated credit, investigate a chargeback or require evidence of payment ownership.

Balances do not earn interest. A payment is complete only after the provider confirms settlement. Digital-asset values are recorded using the amount and conversion shown at transaction time; later market movement does not change the credited casino balance.

6. Bonuses and promotions

Every promotion has specific eligibility, activation, minimum deposit, expiry, wagering, maximum-bet, contribution, excluded-game and withdrawal terms. The welcome package can reach A$5,000 plus 200 free spins. Its opening stage can provide 100% up to A$2,000 plus 100 spins, with standard wagering of 40x.

Only one active promotion may be used at a time. A general maximum wager of A$5 per round can apply during bonus play, subject to a stricter promotion or game term. Selected table games, live casino titles, jackpots, high-RTP games and feature-purchase rounds may contribute less or be excluded.

We prohibit duplicate claims, multi-accounting, coordinated or opposite betting, delayed-round manipulation, payment abuse and any play designed primarily to exploit a rule rather than use the offer normally. A withdrawal request made before wagering is complete can cancel the bonus and related bonus funds.

7. Games, accepted rounds and malfunctions

A wager is accepted when the system or supplier records it. The final game record controls the result, including after a display interruption or connection loss. If a round appears incomplete, check history before placing another wager.

We may correct balances and void affected transactions where a technical fault, incorrect paytable, duplicated result, game error or manifest malfunction produces a result that could not reasonably have occurred under the published game rules. Deliberate use of a known fault is prohibited.

8. Withdrawals

Submit a withdrawal through the cashier using an eligible route. Where practical, funds may be returned through the deposit method before an alternative method is approved. Verification, bonus status, payment ownership, fraud checks and account limits must be satisfied.

Approved faster withdrawals can complete within 25 hours; the receiving bank, card network or wallet may add settlement time. Published limits can reach A$7,500 per seven-day period and A$15,000 per 30-day period. Progressive jackpot payments or a specific account agreement can follow separate terms.

We can reject, return or hold a request where details are wrong, a method is not owned by the account holder, wagering remains, verification is incomplete, a chargeback exists or prohibited activity is under review.

9. Prohibited conduct

You must not:

  • create or control multiple accounts;
  • use false identity, age, address or payment information;
  • permit account sharing or third-party funding;
  • collude, automate play, manipulate games or exploit faults;
  • abuse promotions, chargebacks, wallets or payment reversals;
  • interfere with security, code, content or another player’s use;
  • use the account for money transfer, laundering or unlawful activity.

We can suspend functions, withhold disputed transactions, cancel affected bonuses, close the account and report activity where required.

10. Account controls, closure and inactivity

You can request limits, cooling-off, self-exclusion or closure. Self-exclusion takes priority over marketing and ordinary reopening requests for its stated period. We may close or restrict an account for breach, security, legal, payment or responsible-gambling reasons.

An inactive balance may be subject to the published dormant-account process after notice and the applicable inactivity period. Legal and verification records can remain after closure.

11. Intellectual property and site use

The Clubhouse name, interface, text, software arrangement, graphics and related rights belong to us or our licensors. You receive a personal, limited right to use the site for lawful account play. Copying, scraping, reverse engineering, reselling or commercially exploiting the service is prohibited.

12. Privacy and cookies

Our Privacy Policy explains data categories, legal grounds, cookies, sharing, transfers, retention, security and rights. By using the service, you acknowledge that account, game, payment, device and verification data must be processed to operate it.

13. Complaints

Contact live chat or [email protected] with your registered email, date, amount and relevant transaction or game reference. We may request supporting evidence and consult a payment or game supplier. We communicate the decision through the registered contact route and explain further escalation where applicable.

14. Liability and records

Gambling involves risk, and no game, bonus or strategy guarantees a return. We are not responsible for losses caused by your voluntary wagers, shared credentials, device failure, external network interruption or a payment provider outside our control, except where applicable law does not permit exclusion.

Our account, payment and supplier records are evidence of accepted transactions, subject to correction for proven error. Nothing in these Terms removes a consumer right that cannot lawfully be excluded.

15. Changes, severability and governing law

We can update these Terms for legal, security, payment, game or operational reasons. The Last Updated date identifies the current agreement, and material changes may be communicated through the site, account or email. If one clause is unenforceable, the remaining clauses continue. The governing law and dispute forum are those stated in the corporate and licensing terms, subject to mandatory consumer law.

Dama N.V. / The Clubhouse Casino Scharlooweg 39, Willemstad, Curaçao Company number 152125 Email: [email protected]