The Clubhouse Casino

About The Clubhouse Casino, Our Operation and Account Standards

The Clubhouse opened in 2021 with a direct idea: place a large casino catalogue, practical cashier routes and account support inside one interface that works on desktop and mobile. We now organise more than 14,000 listed games across pokies, live tables, table games, jackpots and instant formats. The account is the centre of the service. It holds your balance, payment history, promotion status, identity checks, limits and support messages.

1. Company and licence information

Dama N.V. operates The Clubhouse Casino from Curaçao. The corporate address recorded for Dama N.V. is Scharlooweg 39, Willemstad, Curaçao, registration number 152125. The site operates under Curaçao licence OGL/2023/174/0082.

That licence does not replace the player’s obligation to follow the law that applies where they live. Account holders must be at least 18, act in their own name and use funds they control.

2. What we provide through one Clubhouse account

Our service covers:

  • access to more than 14,000 games from established and specialist studios;
  • cash and promotional balances, including a welcome package up to A$5,000 plus 200 free spins;
  • AUD deposits through supported cards, e-wallets, vouchers, bank routes and digital currencies;
  • withdrawal requests, account verification and transaction records;
  • mobile play in Safari and Chrome on iOS and Android;
  • 24/7 live chat, email support and responsible gambling controls.

The game catalogue includes Pragmatic Play, Play’n GO, BGaming, Betsoft, Playson, Booongo, 3 Oaks, 1spin4win, Belatra and further suppliers. We group titles by provider, mechanic and game type so a player can move between Hold & Win pokies, Megaways releases, blackjack, baccarat, roulette and live tables without searching through one undifferentiated list.

3. How we manage bonuses and account funds

Promotions use separate cash, bonus and locked-balance records. The opening welcome stage can match 100% up to A$2,000 and add 100 free spins released across five days. Standard wagering for that offer is 40x. We show the qualifying deposit, expiry, maximum stake, eligible games and contribution rules in the promotion details because those conditions determine how a reward can be used.

One person may hold one account and claim one qualifying welcome offer. Duplicate accounts, third-party payments, coordinated play, false identification and deliberate bonus abuse can lead to review, cancellation or closure under the Terms.

4. Payment handling and verification

The main AUD cashier entry starts at A$20. Faster approved withdrawals can complete within 25 hours, while card and bank settlement can take longer after processing. Published withdrawal ceilings can reach A$7,500 in seven days and A$15,000 in 30 days, subject to method, account status and completed checks.

We may request:

  • a passport, driver’s licence or other accepted government identification;
  • recent proof of residential address;
  • proof that a card, bank account or digital wallet belongs to the registered player;
  • source-of-funds or transaction evidence where enhanced review is required.

These checks protect the account owner, support anti-fraud controls and help us meet legal obligations. Documents should be uploaded only through the secure account route requested by support.

5. Player protection is part of the account

Gambling carries financial risk. We provide deposit, loss, wager and session limits, reality checks, cooling-off, self-exclusion, account closure and marketing controls. A lower limit can be applied promptly; raising or removing a limit may involve a delay or review. We do not present casino play as income, and we expect players to stop when planned time or money is exhausted.

6. Support and formal contact routes

Live chat is available 24 hours a day from the Help area. For account, payment or verification matters, email [email protected] and include the registered email address plus the relevant transaction reference. Do not include a password, full card number or one-time security code.

Operator: Dama N.V. Registered office: Scharlooweg 39, Willemstad, Curaçao Registration number: 152125 Email: [email protected] Live support: available in the account and Help area

7. Complaints and review

Start a complaint through live chat or email and describe the event, date, amount, game or transaction reference, and the result requested. We preserve account and game records needed for review. A payment complaint may require evidence from the payment provider; a game complaint may be referred to the supplier’s round record. We send the outcome through the registered contact route.

8. Our operating commitments

We maintain clear account records, publish the material conditions attached to promotions, protect personal information with technical and organisational controls, and give players direct access to support and safer-gambling tools. We also update policies when payment routes, legal requirements or account processes change. The latest published policy date controls.