The Clubhouse Casino

The Clubhouse Casino Privacy Policy for Accounts, Payments and Play

We apply this Policy to personal information connected with visits, accounts, payments, verification, promotions, games and support.

Effective Date: 30 July 2026 Last Updated: 30 July 2026

The sections below explain how Dama N.V. collects, uses, stores and shares that data, together with your privacy rights and account choices.

1. Who controls your information

Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao under company number 152125, operates The Clubhouse Casino and acts as controller for the personal data described in this Policy. Privacy questions can be sent to [email protected] with the subject line “Privacy Request”.

2. Data covered by this Policy

We can collect the following categories:

  • Account data: name, date of birth, username, password record, email, telephone number, address, country, currency and communication settings.
  • Identity and compliance data: passport or licence details, proof of address, age checks, payment ownership, source-of-funds evidence, verification results and risk flags.
  • Payment data: deposit and withdrawal values, method, currency, wallet or transaction reference, payment status, chargebacks and limited instrument details. Payment providers keep full card or bank credentials where their service requires it.
  • Technical data: IP address, device identifiers, operating system, browser, language, time zone, login events, security events and cookie identifiers.
  • Game and promotion data: wagers, wins, losses, game rounds, bonus activation, wagering progress, free spins, limits and account-control use.
  • Support data: live-chat transcripts, emails, complaint evidence, call or message records and the resolution applied.
  • Marketing data: consent, campaign interaction, email opening, notification preferences and opt-out history.

We receive data directly from you, from your device and account activity, and from payment, identity, fraud-prevention and game suppliers involved in the service.

3. Why we process personal data

We process information to create and secure the account; display balances; accept deposits and assess withdrawals; verify identity, age, address and payment ownership; provide games and promotions; detect fraud, multi-accounting and payment abuse; apply responsible gambling controls; answer support requests; investigate complaints; maintain legal and accounting records; measure site performance; and send marketing where permission or applicable law allows it.

The legal basis can be performance of our contract with you, a legal obligation, our legitimate interests in security and service operation, consent, or the establishment and defence of legal claims. Where we rely on consent, you may withdraw it without affecting processing already completed lawfully.

4. Identity, payment and safer-gambling information

Casino accounts require stronger checks than an ordinary newsletter or visitor page. We may compare account details with identification, address records, payment ownership and transaction behaviour. Enhanced review can include source-of-funds evidence and fraud-screening results.

Responsible gambling records can include limits, cooling-off, self-exclusion, account closure, marketing suppression and support conversations. We use these records to apply the control requested and prevent excluded accounts from receiving promotional contact or being reopened contrary to the applicable restriction.

5. Cookies and local storage

Cookies and similar technologies keep you signed in, remember currency and language, protect sessions, measure performance, record campaign attribution and support fraud controls. They can include:

  • strictly necessary cookies for login, cashier and security;
  • preference cookies for language, display and remembered choices;
  • analytics cookies that measure page and feature use;
  • advertising or attribution cookies that record campaign interaction;
  • local-storage entries used by browser-based game and account functions.

You can manage non-essential cookies through the consent controls and browser settings. Blocking necessary storage can prevent login, payment or game functions from operating correctly.

6. Organisations that can receive data

We share only what is reasonably needed with hosting and security suppliers, game studios, payment processors, banks, digital-wallet services, identity and age-verification providers, fraud-prevention services, customer-support tools, analytics suppliers, professional advisers and companies supporting our operation. Regulators, courts, law-enforcement bodies or tax authorities can receive data where law or a valid request requires it.

We do not sell a player’s full account file. A service provider may process data only for its contracted purpose and under confidentiality, security and data-protection duties.

7. International transfers

Our operation and suppliers can process information outside Australia or your home country. When a transfer requires safeguards, we use contractual protections, transfer assessments, access controls and supplier reviews appropriate to the destination and data involved.

8. Retention periods

We keep data for as long as the account remains active and for the period required by legal, licensing, anti-money-laundering, tax, fraud-prevention, dispute and responsible-gambling obligations. Different records have different periods. Transaction, verification and self-exclusion records may remain after account closure when deletion would conflict with those duties.

When a retention period ends, we delete, anonymise or securely isolate the data unless a legal claim, investigation or preservation obligation requires it to remain.

9. Security controls

We use encrypted connections, access permissions, authentication controls, monitoring, secure hosting, transaction screening, logging, backups and staff confidentiality requirements. Access to identification and payment-review material is restricted to roles that need it. No internet service can remove every risk, so you should also use a unique password, protect your email and device, and report unfamiliar activity promptly.

10. Your privacy rights

Depending on the law that applies, you may request access to personal data, correction, deletion, restriction, objection, portability or a copy in a usable format. You may withdraw consent and opt out of marketing. You may also complain to the relevant privacy authority.

Send a request to [email protected]. We may verify your identity before releasing or changing account information. A request can be limited where legal duties, another person’s rights, fraud prevention or a live dispute require data to remain.

11. Marketing choices

Use the unsubscribe link in an email, change account preferences or ask support to stop marketing. Operational messages about security, verification, payments, policy changes and account controls can still be sent because they are needed to administer the account.

Our service is intended only for people who meet the legal gambling age, which is at least 18. We use age and identity checks and can close an underage account. Parents and guardians should use device controls and keep payment credentials away from minors.

13. External websites and game suppliers

Links to external websites and embedded supplier services can operate under their own privacy notices. Read those notices before sending information outside our account environment. We are not responsible for an external site’s independent handling of data.

14. Changes to this Policy

We can update this Policy to reflect legal, technical, payment or account changes. The Last Updated date shows when the current text took effect. Material changes may also be communicated through the site, account or registered email.

15. Privacy contact

Dama N.V. / The Clubhouse Casino Scharlooweg 39, Willemstad, Curaçao Company number 152125 Email: [email protected] Subject: Privacy Request